How Smart Teams Get Stuck in Their Own Patterns
After three years of development, WriteRightNow had a heavily researched product...and a sign-up flow teachers couldn't get through.
The team kept fixing the surface. Every feature was built to showcase what the research could prove, on the assumption that teachers would think like the researchers. Once the team watched teachers actually try to use the product, the gap was no longer invisible.
The work that followed produced 5,000+ teacher adoptions in six months, 400% above target.








