Engagement, conversion, churn, CAC, LTV, revenue, support tickets, team utilization.
It's exhausting to measure this much, yet trust very little of it.
Why do a performance diagnostic?
Three things tend to surface when you stop measuring noise and start seeing what matters:
what you've been chasing
You discover you've been tracking symptoms while the real predictive patterns stayed invisible.
WHERE YOU ACTUALLY STAND
When you can finally see which metrics actually predict success, industry comparisons become meaningful (or even irrelevant) rather than overwhelming.
YOUR NEXT RIGHT MOVE
Seeing the pattern clearly brings with it the conviction to act—not because the options changed, but because your ability to evaluate them transformed.
What to
expect
You'll recognize the 3-5 metrics that actually predict your success—and let go of the ones that don't. A customized dashboard captures what you discover.
1. What you'll see
The 3-5 metrics that actually predict your success for your specific situation. These aren't metrics I choose for you—they're what emerges when we look together.
2. What you'll ignore
Any noise you've been measuring out of habit. We'll examine your metrics alongside industry patterns to separate what's predictive from what's just been filling dashboards.
3. What you'll have
A dashboard that holds what matters (and nothing else), plus an estimated timeline for improvement with early indicators that signal you’re moving in the right direction or when to reassess.
After a deep discussion—
Our diagnostic examines 16 key areas across profitability, operations, and customer success developed from working with EdTech companies at various stages.
Profitability
Operations
Customers
A performance diagnostic typically takes 4 weeks to complete.
You’ll get the most benefit if two things are true:
(1) You have access to your company’s financial data and will participate in delivery of diagnostic.
(2) You are in a position to impact your company’s performance, either directly (by making changes) or indirectly (by making recommendations to someone who can).
